Frequently Asked Questions
Everything you need to know about shopping with Felt.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging to be eligible for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Are the products on Felt ethically sourced?
Yes, we prioritize quality and sustainability by partnering with manufacturers who adhere to high ethical standards and fair labor practices.